Shipping Information

1. Delivery Areas

PAKKA Logistics currently operates in major metropolitan areas and surrounding regions. Our service coverage includes:

• City center and CBD areas
• Residential neighborhoods
• Commercial districts
• Industrial zones
• Suburban areas (with extended delivery times)

Check our service map in the app to verify if your location is covered.

2. Delivery Timeframes

Delivery times depend on your selected service type:

Note: Delivery times are estimates and may vary based on traffic, weather, and order complexity.

3. Package Size & Weight Limits

Different vehicle types accommodate different package sizes:

4. Restricted Items

For safety and legal reasons, PAKKA does not ship the following items:

• Hazardous materials (explosives, flammables, toxic substances)
• Weapons or weapons-related items
• Illegal substances
• Perishable goods without proper packaging
• Live animals
• Items violating local or national laws

5. Tracking Your Order

Once your order is confirmed, you can track it in real-time through the PAKKA app:

• Live GPS tracking of your package
• Driver details and ratings
• Estimated delivery time
• Push notifications at each milestone
• Direct messaging with your driver

6. Delivery Confirmation

Deliveries are confirmed through:

• OTP verification at delivery
• Digital receipt via app and email
• Optional photo proof of delivery
• Signature or thumbprint (for high-value items)

7. Special Handling

For fragile or sensitive items:

• Clearly mark packages as "Fragile" or "Handle with Care"
• Use proper packaging materials
• Mention special handling requirements during booking
• Insurance options are available for high-value items

8. Contact Support

For shipping inquiries and support: