Privacy Policy
Last Updated: 2/12/2026
Table of Contents
- • Introduction
- • Information We Collect
- • How We Use Your Information
- • Data Sharing and Disclosure
- • Data Security
- • Your Rights
- • Cookies and Tracking
- • Changes to Privacy Policy
- • Contact Us
1. Introduction
At PAKKA Logistics ("we," "us," "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and contact information (email, phone number)
- Home and delivery addresses
- Payment information (credit/debit cards, UPI)
- Profile information (profile picture, preferences)
- KYC documents (for drivers: Aadhar, PAN, Driving License)
Location Data
We collect precise GPS location data from drivers and customers with their consent. This enables real-time tracking, route optimization, and improved service delivery.
Device Information
Device type, operating system, unique device identifiers, mobile network information, and app usage data.
3. How We Use Your Information
We use the information we collect for various purposes:
- To provide, maintain, and improve our Services
- To process transactions and send related information
- To send promotional communications (with your consent)
- To verify user identity and prevent fraud
- To respond to inquiries and provide customer support
- To analyze usage trends and optimize the platform
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. However, we may share your information in the following circumstances:
- With service providers: Payment processors, cloud storage providers, analytics services
- With other users: Drivers receive customer contact information to complete deliveries
- For legal compliance: When required by law or to protect our rights
- Business transfers: In case of merger or acquisition
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights:
- Right to access your personal information
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to opt-out of marketing communications
- Right to data portability
To exercise these rights, please contact us using the information provided below.
7. Cookies and Tracking
Our Services may use cookies and similar tracking technologies to collect information about your browsing activities and preferences. This helps us improve user experience and provide personalized content.
8. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by updating the "Last Updated" date and posting the revised policy on our Services.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: pakkalogistics@gmail.com
Phone: 99898 77606
Address: No. 32, KN057/52/2/32, Bhandebommasandra, Asha Wings, Doddagubbi, Bangalore North, Bengaluru – 560077, Karnataka