Privacy Policy

Last updated on Feb 1 2025

This privacy policy sets out how PAKKA LOGISTICS PRIVATE LIMITED uses and protects any information that you give PAKKA LOGISTICS PRIVATE LIMITED when you visit their website and/or agree to purchase from them.

PAKKA LOGISTICS PRIVATE LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

PAKKA LOGISTICS PRIVATE LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode, preferences and interests, if required
Other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at kalavathi.keshavmurthy@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at #10/1, Next to Hasnuth College, Hennur Bande, Kalyan Nagar Post, Bangalore - 560043, or contact us at 9989877606 or kalavathi.keshavmurthy@gmail.com as soon as possible. We will promptly correct any information found to be incorrect.

Pakka Logistics Customer App Privacy Policy

Introduction

Welcome! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our Pakka Logistics Customer App.

Information We Collect

Personal Information: Name, email address, phone number, payment information, and profile picture.
Location Data: Real-time location and trip history to provide accurate rides and improve our services.
Usage Data: Details on app usage, preferences, and interactions to enhance user experience.
Device Information: Device type, operating system, and unique device identifiers for app optimization and security.

How We Use Your Information

Providing Services: To facilitate ride requests, process payments, and communicate with you.
Safety and Security: Verifying driver and passenger identities, ensuring trip safety, and preventing fraud.
Personalization: Customizing app features and providing recommendations based on your preferences and usage patterns.
Analytics and Improvements: Analyzing usage data to improve our services and develop new features.

Sharing Your Information

With Drivers: Sharing your name, profile picture, and location with drivers for ride coordination.
Service Providers: Sharing data with third-party service providers for payment processing, customer support, and analytics.
Legal Requirements: Disclosing information as required by law or to protect the safety and rights of Pakka Logistics and its users.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, and disclosure. However, no data transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Rights

Access and Update: You can access and update your personal information through the app settings.
Opt-Out: You can opt-out of certain data collection and use practices by adjusting your app settings.
Data Deletion: You can request the deletion of your personal data by contacting our customer support.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at kalavathi.keshavmurthy@gmail.com.

Pakka Logistics Driver App Privacy Policy